All products will be closely inspected before being shipped out, if you however do receive a defective or incorrect item, you have 3 days to inform us of this and we will then arrange for a collection of the item and for the delivery of a replacement or the correct item to be sent to you. Please note that we will not accept any returns ( whether it is the incorrect item or a defective item ) if the item has been worn or removed from its original packaging.
EARRINGS:
For hygiene reasons earrings may not be returned or exchanged unless faulty.
BANGLES AND NECKLACES :
We do not offer any refunds on these products
RINGS :
No refunds will be given for purchasing the incorrect ring size as ring sizing guides are provided on the website. We are however happy to arrange a ring size exchange. The customer will be liable for the R100courier fee, both ways
A 10% admin fee will be applied to any orders cancelled. This is the service fee charged by our payment providers.
A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances.
Our stainless steel range is tarnish resistant and with proper jewelry care should not tarnish.
For the best jewelry care possible, we do not suggest exposing our stainless steel jewelry range to the below :
dishwashing soap
lotion
perfume
hair products
jewellery cleaners
other harsh chemicals
Everyone’s skin type is different. Some people have strong reactions to bronze & gold plating. No refunds or returns are given for the color of your jewelry changing caused by skins oils.
We pray that you will love your jewellery just as we did